English (United Kingdom)  Euro 
You are not logged in. Log In
| 08 September 2010 | Customer service:   +44 (0)20 8133 7865     We are pleased to be of service!
română (România)English (United Kingdom)Deutsch (Deutschland)Deutsch (Österreich)Deutsch (Schweiz)

FAQ

Frequently Asked Questions:

Why can the products offered permanently so favourable?
By pooling print jobs to large print forms, the consistent use of the latest technology and an integrated PDF workflow on the CTP, printing machines to the shipping, we can produce more efficiently and faster. The resulting savings, we obtained directly to you.
What is actually upload?
One upload is the opposite of a download. When you upload data you transfer it from your computer to our server. Special software is not necessary
Can Dinamis Media Factory also create my layout?
You may also let us create your layout. For detailed offers simply send us an e-mail or call us. Alternatively, you can create your design e.g. Cards also on this page and order them immediately.
Can I pick up my printing products by myself?

A collection is no longer possible.

Data per CD/DVD/USB-Stick?

You have the chance to deliver the data per CD/DVD/USB-Stick. The address you'll find in the category about us. Sended CD/DVD/USB-Sticks can not be resend or archived.

Are there special prices for resellers?

Yes, of course. From a volume of 500.00 euros per month declared industrial Reseller/Power customers get a credit advice from 01.01. until 31.12. of a year until year-end. Further information can be obtained here. If you need for interesting ideas / projects / visions additional assistance / support, please do not hesitate to contact us.
 

Are smaller papers and other conditions such as ZANDERS Gohrsmühle possible?

Yes, sure - individual requirements, papers and sizes you can enquire here.

What about the print of special colors (HKS, Pantone)?

Of course the pressure with special colours like HKS and
Pantone is possible. Please use the request form for your desired product.

Up to which edition you can print?

Larger requirements are in all printed materials possible.
For special terms ask here.

Can I also order other formats?

If you want other formats, use our request form.

Are there any other payment options except than cash on delivery?
Additional you can also made it by direct debit authorisation. Further information can be obtained here.
How does the advance payment work?

By your order you'll get the bank connection and your reference number. As soon as the payment is on our bank account, the product is produced and you'll get your print things without paying cash on delivery. The advantages are cheaper shipping prices, as well as the delivery fee deleted and the smooth adoption of neighbors or acquaintances.

Do you print with offset or digital printing?

All standard offset-printings will be produced on large offset printing presses.
 

Wich files I can transmit to you?

A small overview about the print data can be found
in the print data area.

RGB - CMYK?
RGB = Red-Green-Blue  CMYK = cyan-magenta-yellow-black. For printing, we only need CMYK images. Therefore create your graphics just in CMYK. RGB colors can not be printed.
Bleeds for what?
When we cutting your order there will be tolerances because of heat and humidity. By creating bleeds you can avoid an unwanted visible edge. (The background should be about 1 mm over the original size. Example A6-final format 105 mm x 148 mm, draft format  107 mm x 150 mm)
Where it is folded?
The folding at A4 warp fold flyers will be out at 97 - 100 - 100 mm (title right), and according to inside at 100 - 100 - 97 mm. These dimensions include the bleeds! At the zigzag folding all sides are equal (99 - 99 - 99 mm).
Why are hair lines not printable?

A laser printer prints hair lines due to the grain size of the toner. By an exposure with a much higher resolution (2400 dpi, for example) they are nearly impossible to see. Therefore, the lines must have a line width of at least 0.25 pt. Reclamations based on low line width, (because of technical reasons) are not possible.

How should colour gradient best be?

Please select no Raster shade under 10%. Technically may conditionally for so-scale histories or sounds the pressure is not guaranteed.

Paint application not more than 300% ?

With a paint application of more than 300% (sum of the color channels C, M, Y and K) is too much paint on the paper so that the color can no longer absorb. Negative possible effects are the drop of the print sheets (wet areas are visible on the back side of the Motives), or extended dry periods. Therefore a rich black is not C100 M100 Y100 K100, but better define C50 M30 Y30 K100!

Your printing company eu-printhouse.com ® prints for you poster, brochures, flyer, visiting cards, postcards, placards and a many other printed papers even per express or overnight.
If requested your printing company eu-printhouse.com ® also prints with special colours like HKS and Pantone or creates you offerings for wedding cards, invitations and exclusive papers.


*1) We remind you, that the mentioned total gross price contains the statutory betterment tax, as well as all other price components, only by the delivery of printable data.